Refund Policy
Applies to: All digital books purchased via HeroesRisePublishing.com
Eligibility for Refunds
You may request a refund within 7 calendar days of purchase if one of the following applies:
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The file is corrupted, incomplete, or fails to open after download.
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You accidentally purchased the wrong book and have not downloaded the file.
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There is a technical issue preventing access, despite multiple download attempts.
Non-Refundable Situations
Refunds will not be granted if:
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You have downloaded the book successfully and simply changed your mind.
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You are requesting a refund after 7 days from the purchase date.
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You claim dissatisfaction with content after consuming the material (e.g., reading a significant portion).
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You are found to be repeatedly requesting refunds on multiple purchases (abuse of policy).
Damaged or Corrupted File Handling
If you receive a damaged or corrupted file, please:
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Contact us at [Support Email] within 7 days.
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Attach a screenshot or describe the issue (e.g., error message).
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We will first attempt to:
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Re-send the correct file.
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Offer a new download link or alternate format (ePub, PDF, Mobi, etc.).
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If the issue cannot be resolved within 48 hours, we will issue a full refund.
How to Request a Refund
Email [Support Email] with:
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Your Order ID
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Date of purchase
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Reason for refund request
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Description of issue (if technical)
We respond within 2 business days and process eligible refunds within 5 business days.
Refund Method
Refunds are credited to the original payment method. If this is not possible (e.g., expired card), store credit may be issued at our discretion.
Fraud and Abuse
We reserve the right to:
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Refuse refunds in cases of suspected fraud or policy abuse.
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Block accounts engaging in repeated refund requests without valid reasons.